Nestor E. Saavedra

Support & Reliability Engineer
Blockchain & Web3 Enthusiast
Monitoring & Infrastructure
UX/UI Designer

Computer Science Graduate, @ CSUSB

Bachelor's in Computer Science

I'm a support and site reliability engineer dedicated to ensuring seamless and reliable experiences for users. I thrive on troubleshooting complex issues, optimizing system performance, and collaborating with teams to deliver exceptional service, while also applying UX/UI principles to ensure intuitive and user-friendly experiences.

Focus Areas:

Technical Support • Blockchain & Web3 • System Monitoring • SQL & Backend Operations • UX/UI Design

Technical Support & Solutions Engineering

I provide end-to-end technical support for cloud platforms and enterprise applications. I’ve helped 1,000+ clients globally, resolving issues through tools like Zendesk, Salesforce, and Jira. I specialize in API debugging, writing runbooks, and delivering scalable solutions.

Site Reliability & Monitoring

I support infrastructure reliability with tools like Grafana, Prometheus, and Datadog. I contribute to incident response, root cause analysis, and performance tuning—while learning Python, Terraform, and AWS to automate deployments.

Database & Blockchain

I troubleshoot SQL/PostgreSQL issues using MySQL Workbench and PgAdmin. In blockchain, I monitor validators, trace staking flows, and explore smart contract behavior via Etherscan, Zapper, and DeBank. I'm also learning Solidity.

UX/UI Design

I design user-friendly interfaces using Figma and Adobe XD, turning complex workflows into intuitive designs. I focus on accessibility, feedback-driven improvements, and visual clarity across web and mobile platforms.

💼 My Current Projects